🗑️ Delete Your Account

We're sorry to see you go from Prompy

Account Deletion Policy - Prompy

This page allows users of Prompy (as listed on app stores) to request permanent deletion of their account and associated data.

📋 Steps to Delete Your Account

1

Fill Out This Form

Complete all required fields including your mobile number, email, and current password for verification.

2

Submit Your Request

Click "Submit Deletion Request" and you'll receive a unique Request ID for tracking purposes.

3

Email Confirmation

Check your email for a confirmation message with your Request ID and next steps.

4

Processing Period

Your account will be permanently deleted within 30 days of this request.

📊 What Happens to Your Data

🗑️ Data That Will Be Deleted

  • Your profile information and account details
  • Your app usage history and preferences
  • Uploaded files, photos, and documents
  • Custom settings and configurations
  • Payment information and transaction history
  • Device tokens and push notification data

📁 Data That May Be Retained

  • Anonymous usage analytics (without personal identifiers)
  • Aggregated app performance data
  • Legal compliance records (if required by law)
  • Anti-fraud and security logs (anonymized)
  • Financial records for tax/audit purposes (as legally required)

Retention Period: Anonymized data may be kept for up to 12 months for analytical purposes. Legal compliance data is retained as required by applicable laws.

💾 Data Export Option

Before deletion, you can request a copy of your personal data by checking the "Data Export" option below. This will include all your personal information, messages, and uploaded content in a downloadable format.

⚠️ Important: This action cannot be undone. Deleting your account will permanently remove all your data, including your profile, posts, messages, and settings. Please make sure you have downloaded any important data before proceeding.

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Need help? Contact Support